Napa, CA asked in Consumer Law, Gaming and Internet Law for California

Q: Can I force Sony to delete my personal data in messages on their system?

The PlayStation messenger system does not have a means to delete already sent messages. PlayStation support refused to delete my messages containing personal data during a chat request. Their EULA/privacy documentation seems vague and doesn't quite explain this as far as I could understand it, and regardless, are there not laws in California that overrule this corporate policy sidestep? What recourse do I have to ensure my messages are removed? Their support team indicated there is a way for engineering to do so, but refused to process my request and use that method.

1 Lawyer Answer
William John Light
William John Light
Answered
  • Riverside, CA
  • Licensed in California

A: Your personal data, in all likelihood, belongs to Sony. As a result, you are asking if there is a way to force Sony to delete its own property, which you consented to it giving to it. I doubt that is possible.

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