Q: Do I need to sue my mortgage company because they made a mistake in my escrow account?
We found an error on our escrow account analysis in January. When asked Flagstar about it, we got the run around, saying it was our fault. Back before October we got a letter stating it was time to renew home owners insurance. So we called, and we had to get the insurance company to fax Flagstar the declaration. They told us it was taken care of. Followed up a few days later, they told us is was processed. But, back to January, on the analysis, had 2 charges for insurance, one for ours and one for forced lender coverage. When questioned we got several different answers. Then we were told there was a shortage is coverage because they never sent the payment after they processed it to the insurance company. In the meantime, still saying we needed to pay the higher note, and the shortage amount. Asked for a new analysis, then had to ask again a month later. Nothing fixed. Then we were told don't pay until they get it straightened out. There's more, but out of room.
A: Go with the answer you got: Stop everything until the bank gets it straightened out.
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