Q: call a company and they are in a 2 party state and you tell them you do not want the call to be recorded, and they deny
if you call a company and they are in a 2 party state and you tell them you do not want the call to be recorded, and they say then we cannot continue with the call . is this legal? and what are we supposed to do next? we have a account business with them. if something comes up and its urgent or even if not and we need to talk with them and then the call must be recorded, and if there's no option at all for it not to be recorded. can they do this? aren't we the consumer supposed to have the right or option to not have our call recorded? especially when we have a account and or business dealings with them? aren't they by law supposed to offer the option to not have call recorded? we clearly requested the call not to be recorded and the reps denied fully. please explain
Rather than just give you a short curt answer with no explanation, let's try to reason this situation out, OK?
In case you have not noticed, nearly every business on planet earth is recording every conversation had with every customer, about everything talked about, every day, all day, 24/7. Most systems will say they are doing it "to monitor the calls for quality improvement purposes." Oh yeh, right.
Most if not all businesses have been educated by their lawyers to inform each person about to be recorded that they are going to be recorded--before the call goes through. And most (older) recording systems make funny beeping noises as the taping proceeds--which is another big clue. So: I would think that you should pretty well know by now that this universal business practice MUST be legal--if not everyone would not be doing it, right? It is legal.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.