Fairfield, OH asked in Consumer Law for Ohio

Q: Can Nordstrom cancel my card because I've made to many returns? I have never missed a payment.

I order a lot online from Nordstrom.com. Unfortunately, sizing is an art form, and I've had to return most of what of what I've ordered. They have FREE SHIPPING which is awesome since I love their clothes, shoes, etc.. Anyway, I received an email 4-16-20 stating Nordstrom will no longer allow me to purchase anything (nor can anyone in my household) in store, or online, effective immediately. It's bad enough they will continue to benefit from the interest they charge on my Nordstrom Card until I can get it paid off, but this will also ding my credit score because they have willy-nilly decided to close my account because I've made to many returns. No warning. No, "hey" we are going to start charging you for shipping. Can they do this to me?

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1 Lawyer Answer
Matthew Williams
Matthew Williams
  • Cleveland, OH
  • Licensed in Ohio

A: You would have to consult the terms of your cardholder agreement, but the answer is almost certainly yes they can do that. Most stores reserve the right to cancel accounts for a variety of reasons including excessive returns.

Tim Akpinar agrees with this answer

1 user found this answer helpful

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