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Ohio Consumer Law Questions & Answers
2 Answers | Asked in Employment Law and Consumer Law for Ohio on
Q: How can I legally address tip discrepancies in a mom-and-pop shop without HR?

As an employee, my compensation includes a 45% commission and 100% of my tips. However, I've noticed discrepancies where tips are entered incorrectly; for instance, a $23 tip was recorded as $20. This issue happens frequently, and accessing the computer system to document it is difficult... View More

Kelly A Rochotte
Kelly A Rochotte
answered on Apr 3, 2025

More information is needed to properly answer this, but generally, you should begin documenting everything if you haven’t already. Include dates/shifts worked, tips received v entered, communications with the employer / manager about your pay. Ask them directly what the process is, in writing, if... View More

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2 Answers | Asked in Car Accidents, Personal Injury and Consumer Law for Ohio on
Q: Out-of-control vehicle struck my box truck; seeking damages. Do I need a lawyer?

I was sitting at a red light when an out-of-control vehicle struck my box truck in Cleveland, OH. The driver had no insurance, and I only have liability coverage. There was extensive damage to my truck, which I use for work, and I was out of work for 3 days. I paid for a rental before buying a used... View More

Nicholas P. Weiss
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answered on Mar 11, 2025

It's going to be tough for you to find an attorney for this. In general motor vehicle accidents are handled on a contingent basis when the other side has insurance. Without insurance, there is little guarantee of actual payment out of the judgment. This is something you could probably file... View More

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1 Answer | Asked in Consumer Law and White Collar Crime for Ohio on
Q: Crypto scam: borrowed funds, account frozen, repayment issue.

I met someone online who guided me to invest in cryptocurrency through a trading app. Initially, I invested $1,300, then the person lent me $10,000 and later another $151,000 through the app to increase my trading amount. In December, the platform froze my account and demanded various fees to... View More

Stanislav Kshevitskii
Stanislav Kshevitskii
answered on Mar 7, 2025

This is a very common fraud scheme. People all over the world, including Russia, suffer from it. If the scammers act quickly and professionally, hide their IP addresses and use other security measures, it is unlikely to find them. Moreover, you have no idea what country they are actually in. Some... View More

1 Answer | Asked in Consumer Law and Public Benefits for Ohio on
Q: Am I responsible for my adult homeless relative's medical debt in Ohio?

I would like to know if I am legally obligated to cover ongoing medical debts incurred by my adult homeless relative, who has refused to live with their elderly parents who are residents of Ohio and do not have much money. The person in need is not eligible for Medicaid or other health benefits.

Adam Savett
Adam Savett
answered on Feb 14, 2025

The answer, unfortunately, is "it depends."

You described the other person as an adult "relative," but you didn't indicate what your relationship is to that person. Are you their parent, child, grandparent, third cousin? The degree of relationship may matter,...
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1 Answer | Asked in Consumer Law, Contracts, Appeals / Appellate Law and Arbitration / Mediation Law for Ohio on
Q: What should I do in a case of fraudulent misrepresentation?

Was convinced to sign up for a service by door to door salesmen. They said it would only cost $50/mo, cheaper than what I paid at the time, & the first month wouldn't exceed $70. Told to ignore higher total when it calculated to $120. Perjuration made first bill $300+. Tried to cancel. Was... View More

Tim Akpinar
Tim Akpinar
answered on Sep 6, 2024

An Ohio attorney could advise best, but your question remains open for over a week. This is a mess that could require sorting out beyond what is possible with a few quick recommendations on a Q & A forum. At this point, the debt collector will require attention - either on your own, expressing... View More

2 Answers | Asked in Consumer Law, Contracts and Construction Law for Ohio on
Q: How do I recover a down payment to a general contracting company that is making no effort to communicate or do the work?

Contract signed for project and down payment paid in March. Contractor never contacted me again. I complained to the contractor company then was given a new contractor who is doing the same as the prior contractor. Verbally, the agreement with the first contractor and second contractor was to... View More

John Michael Frick
John Michael Frick
answered on Jun 10, 2024

It depends on the nature of the job and what a reasonable time for completion of that particular job is.

In a contract, the parties usually must explicitly agree on a firm completion date if it is important to the parties when the work must be performed. The phrase used to describe this...
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2 Answers | Asked in Consumer Law, Contracts and Construction Law for Ohio on
Q: How do I recover a down payment to a general contracting company that is making no effort to communicate or do the work?

Contract signed for project and down payment paid in March. Contractor never contacted me again. I complained to the contractor company then was given a new contractor who is doing the same as the prior contractor. Verbally, the agreement with the first contractor and second contractor was to... View More

Bruce Martin Broyles
Bruce Martin Broyles
answered on Jun 11, 2024

Recently had a decision from the Fifth District that held that the contract did not have a completion date, and the contract did not state that "time was of the essence", therefore the absence from the project for even a long period of time was not a material breach. Attempting to... View More

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2 Answers | Asked in Consumer Law, Contracts and Business Law for Ohio on
Q: I have a customer that I renovated a bathroom for. They were unhappy with everything from the start. Nothing wrong with

I have a customer that I renovated a bathroom for. They were unhappy with everything from the start. Nothing wrong with the work. But they're extremely picky. They are now asking for proof of insurance, which I do have. Do I have to provide it after contract was already signed? Also I had them... View More

Tim Akpinar
Tim Akpinar
answered on May 29, 2024

It could be worth checking with a local attorney what the law is on providing insurance. No one could judge your position or their position without seeing the contract and your work. But in some settings, the claimant will have to place the matter into suit to obtain the insurance info. And if... View More

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1 Answer | Asked in Consumer Law, Contracts, Banking and Civil Litigation for Ohio on
Q: Can an attorney assess Capital One's actions regarding my accounts, including the abrupt cancellations, and my auto loan

Can an attorney thoroughly evaluate Capital One's actions regarding the sudden cancellation of my checking and savings accounts, as well as their handling of my auto loan, to determine if there are grounds for pursuing legal action against the company? Specifically, I'm concerned about... View More

James L. Arrasmith
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answered on Apr 21, 2024

Yes, an attorney who specializes in consumer protection law, banking regulations, and contract law can thoroughly assess Capital One's actions regarding your accounts and auto loan to determine if there are grounds for legal action. Here are some key points to consider:

1. Account...
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1 Answer | Asked in Consumer Law for Ohio on
Q: I live in Ohio and placed a telephone call to the customer service department of a large U.S. company. During the call,

I live in Ohio and placed a telephone call to the customer service department of a large U.S. company. During the call, individuals talking in the call center background made comments that were ridiculing and harassing towards me and were often heard mocking and laughing as I attempted to... View More

James L. Arrasmith
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answered on Mar 29, 2024

I'm sorry to hear about your distressing experience. In situations like these, documenting the incident in as much detail as possible is crucial. This includes noting the date, time, and any identifiable information about the call, such as the representative's name or employee number, if... View More

1 Answer | Asked in Consumer Law, Contracts, Criminal Law and Lemon Law for Ohio on
Q: Who do I contact or what can I do about a Used Auto Dealership, trying to fraud me?

I financed a vehicle for 13,000. Everything got finializied, the Finance guy at the dealership is trying to fraud me out of money for things that dont connect with my loan or contract, is threatening me and trying to use scare-tactics to have me voluntary repo the car and still be at fault for a... View More

Marcus A. Ross
Marcus A. Ross
answered on Feb 29, 2024

You can contact the Ohio Attorney General’s Office Consumer Fraud Division which deals with fraud and deceptive trade and sales practices by businesses like automobile dealerships and report tge fraudulent behavior. You also obviously have the option of filing a civil action against the finance... View More

1 Answer | Asked in Consumer Law for Ohio on
Q: Need advice, I don't know what I should report this as...

2 weeks ago, I bought a camper from a seller on Facebook Marketplace for $2500. When we bought it there was a problem with the title. He suggested we 'just use whiteout' to fix it, but we got him to agree he would fix the issue and get the title and bill of sale back to me, notarized,... View More

James L. Arrasmith
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answered on Feb 26, 2024

It sounds like you're dealing with a frustrating situation regarding the camper purchase. Given the repeated delays and the seller's failure to provide the promised title and bill of sale, it's understandable that you're feeling uncertain about what to do next. It's... View More

1 Answer | Asked in Civil Litigation and Consumer Law for Ohio on
Q: Bumper and exhaust fell off driving into bay for oil change. Should they be responsible for the repair?

It's a ford mustang that sits low. The employee guiding him in just told my son yea I guess I should have be watching. And the walks into the office. The owner of the business wasn't any help neither. The police made a report.

James L. Arrasmith
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answered on Jan 25, 2024

In your situation where the bumper and exhaust of a Ford Mustang fell off while driving into a bay for an oil change, determining responsibility can be complex. If an employee of the oil change business was guiding your son into the bay and failed to provide proper instructions or warnings, there... View More

3 Answers | Asked in Consumer Law and Internet Law for Ohio on
Q: I tried to order something on internet. It came back customer is blacklisted. I have no idea what that means.
T. Augustus Claus
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answered on Jan 19, 2024

In Ohio, if you attempted to order something online and received a notification that the customer is blacklisted, it means that your name or some identifying information associated with your account has been flagged in a database as a potential risk or has been prohibited from making purchases.... View More

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3 Answers | Asked in Consumer Law and Internet Law for Ohio on
Q: I tried to order something on internet. It came back customer is blacklisted. I have no idea what that means.
James L. Arrasmith
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answered on Jan 21, 2024

It sounds like you encountered an error message stating you have been "blacklisted" when trying to place an online order. Being blacklisted in this context typically means you have been banned or blocked from making purchases from a particular retailer or through a specific payment... View More

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2 Answers | Asked in Consumer Law and Civil Rights for Ohio on
Q: can a funeral home withhold the belongings of decease for her false invoice. I paid what I was informed and agreed to.

false introduction and not disclosing her real location.

charging for a burial that supposed to be Islamic . washed and wrapped by Muslims in specific location and Masjed. She said she did it it her own funeral home in anther city not the place we agreed to, She is not Muslim either. She... View More

T. Augustus Claus
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answered on Jan 18, 2024

In Ohio, a funeral home withholding a deceased person's belongings over a billing dispute may raise legal concerns. Funeral homes are generally expected to provide services in accordance with the agreed-upon arrangements and pricing. If there are discrepancies or false charges in the invoice,... View More

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2 Answers | Asked in Consumer Law and Civil Rights for Ohio on
Q: can a funeral home withhold the belongings of decease for her false invoice. I paid what I was informed and agreed to.

false introduction and not disclosing her real location.

charging for a burial that supposed to be Islamic . washed and wrapped by Muslims in specific location and Masjed. She said she did it it her own funeral home in anther city not the place we agreed to, She is not Muslim either. She... View More

James L. Arrasmith
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answered on Jan 21, 2024

In a situation where a funeral home has provided services not in accordance with your agreed-upon arrangements and has issued a disputed invoice, you have certain rights and options. Firstly, it's essential to review any written agreements or documentation you have regarding the funeral... View More

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1 Answer | Asked in Car Accidents, Consumer Law, Insurance Defense and Personal Injury for Ohio on
Q: Will medical bills come out of my settlement after Ohio car accident?

I was involved in a car accident that was not my fault, and the other driver was uninsured. I have been receiving chiropractic treatment and am still negotiating the settlement. I have car insurance, but I'm unsure whether my medical bills will need to be paid from the settlement. Can someone... View More

James L. Arrasmith
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answered on Jun 17, 2025

If you were hit by an uninsured driver in Ohio, and you're now in settlement negotiations, it’s important to know that your medical bills typically will come out of your settlement. When your insurance pays for your care under uninsured motorist coverage or medical payments (MedPay), they... View More

1 Answer | Asked in Landlord - Tenant, Consumer Law and Real Estate Law for Ohio on
Q: How can I preserve my rights in a lease auto-renewal while facing retaliatory rent inflation?

I live in permanent supportive housing with a lease that auto-renews yearly, meaning it automatically renews without my signature each month. My landlord has artificially inflated my rent as retaliation for not leaving, and a complaint I filed was blocked. They have not corrected my rent ledger,... View More

James L. Arrasmith
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answered on Jun 14, 2025

You don’t have to sign anything for a lease with an automatic renewal clause to continue—your lease will typically renew under the same terms unless changed by proper notice. However, if your landlord is raising rent without following the proper legal process, especially in a retaliatory way,... View More

1 Answer | Asked in Identity Theft and Consumer Law for Ohio on
Q: How to handle fraudulent toll fee letters when never visiting New York?

I need help with receiving toll fee letters for my wife, who has never been to New York, asking for immediate payment and threatening additional fines or penalties like suspending her driver's license. We've tried to get help from the Bureau of Motor Vehicles (BMV) in Columbus, but they... View More

James L. Arrasmith
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answered on Jun 2, 2025

If your wife is receiving toll fee letters for travel to New York despite never having been there, it's important to respond quickly and in writing. Start by disputing the charges directly with the tolling agency listed on the notice. Include a brief statement that she has never traveled to... View More

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