Ravenna, OH asked in Consumer Law for Ohio

Q: What actions can I take against an online company that cancelled my free trial but charged me anyway?

Hello, I signed up for a free trial of an online learning course a few months ago and then cancelled before I got charged. It took a while to finally get it done, but through email they cancelled my membership. About a month later I noticed a charge on my account from this company. I emailed again for a refund because I had clearly cancelled my membership and I've been going back and forth with them now because they won't process a refund. They claim I was fully aware that I would be charged because I didn't cancel something but this is not true because I did everything I could. What can I do?

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1 Lawyer Answer
Taylor P Waters
Taylor P Waters
  • Consumer Law Lawyer
  • Worthington, OH
  • Licensed in Ohio

A: Draft a demand letter, include evidence of your cancelation, and demand they repay. It may be a false/deceptive business practice, and you might be able to file a small claims matter alleging a CSPA violation if they refuse to give you your money back.

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