Q: What actions can I take against an online company that cancelled my free trial but charged me anyway?
Hello, I signed up for a free trial of an online learning course a few months ago and then cancelled before I got charged. It took a while to finally get it done, but through email they cancelled my membership. About a month later I noticed a charge on my account from this company. I emailed again for a refund because I had clearly cancelled my membership and I've been going back and forth with them now because they won't process a refund. They claim I was fully aware that I would be charged because I didn't cancel something but this is not true because I did everything I could. What can I do?
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