Q: Is the manufacturer responsible for fixing 3-year-old doors if there is no Certificate of Occupancy yet, Warranty Issue?
I buy windows and doors from the manufacturers and sell to contractors. A contractor called me about some door problems from a job I did for him 3 years ago (new construction/small apt. building) and wants the manufacturer to go to the job and fix them. He says the job has been on hold and dormant, so there is no Certificate of Occupancy yet.
I'm willing to pay for a locksmith to fix the 3 doors because I don't want to leave my customer "in the lurch". Although, if the manufacturer is legally responsible because of some kind of "blanket" warranty in the industry, etc. (specified if there is no occupancy), I want to be able to tell them that. I've sent an email to the manufacturer with all the info., but have had no response, as of yet.
A: The only way to know about whether a warranty covers is to READ the warranty! IF it's say, 10 years and you are only in year three, you're good to go assuming it IS a warranty issue? The thing to do is to make sure you KNOW it is a warranty issue AND to make sure you KNOW what the warranty says. You can have a warranty (Lemon Law) attorney review this for you. Depending on the length of the warranty, it should be an hour or two review. IF the warrantor chooses not to follow through, you can pay for it and then make the claim. Good luck with it.
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