Pasadena, CA asked in Consumer Law, Products Liability and Small Claims for California

Q: Hey all, so I have this problem with my car that I already turned in.

Then I get a bill in the mail for the missing headrests. I panic and called the phone number on the paper. And they tell me that there is nothing they can do about it and that the dealership is the one in charge. so I got in contact with the dealership and the dealership isn’t taking any action towards it either so the financial group is saying that the dealership is the only one who has authority to take out the charge Because the financial part has no prof. when I spoke with the dealership they said that yes the $2000 headrests were in fact in the car when I returned the car but they can’t do anything about it because the pre inspection said that it was missing. So I called the people who did my pre-inspection and I asked if I was supposed to schedule a post inspection on my car. They told me that no that’s the dealer responsibility. they said the dealerships was supposed to send a work order as soon as I dropped off my car. But because the dealership never sent the work order they

1 Lawyer Answer
Scott Richard Kaufman
Scott Richard Kaufman
  • Consumer Law Lawyer
  • Los Altos, CA
  • Licensed in California

A: Sorry for your issues. This shows just how important writings are. If you had this "pre-inspection" you could/should have seen the items marked as missing and made some noise there. If you took pictures (which are considered a writing) you have proof. If you have your drop off documents you have proof. Without it, you are simply SOL here it seems to what appears to be a scam. You can have "other" evidence, but, it's not likely solid enough? Maybe a friend or family member will testify when you sue them, that the headrests were there and maybe the judge believes it, maybe? Good luck with it!

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