San Francisco, CA asked in Consumer Law, Communications Law, Constitutional Law and Small Claims for California

Q: I booked 14 days at an inn, I stayed 6 days only, receptionist gave no receipt saw receipt on email was charged fully

I originally booked 14 days at an inn. I checked in and I was charged the 2 weeks right away. I asked if ever I decided to check out early is there refund. Guy said yes. On the 6th day, I told the receptionist I'm checking out and gave the card keys. Receptionist said I'm good to go without receipt. I assumed since I had no receipt from the check in it will be emailed due to covid. 2nd day and 5th day I called and was told the refund may be delayed due to holiday. I got my final receipt in the email and was charged 2 weeks. I talked to guest relations and they said cannot do anything. I talked to my bank, 2 months passed cant give the money. I went to the manager finally and he was not cooperating to solve it and even made me feel like it was all my fault. they refuse to refund. He would not show me the video and he refuses to help me. He threatened my friend I was with that if she does not quiet down he will call the police. we were nicely talking to the manager and was treated badly

1 Lawyer Answer
William John Light
William John Light
  • Santa Ana, CA
  • Licensed in California

A: Small Claims is an option. However, if you booked through a third party, like or similar, I don't think you can get your money back.

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