San Francisco, CA asked in Consumer Law, Communications Law, Constitutional Law and Small Claims for California

Q: I booked 14 days at an inn, I stayed 6 days only, receptionist gave no receipt saw receipt on email was charged fully

I originally booked 14 days at an inn. I checked in and I was charged the 2 weeks right away. I asked if ever I decided to check out early is there refund. Guy said yes. On the 6th day, I told the receptionist I'm checking out and gave the card keys. Receptionist said I'm good to go without receipt. I assumed since I had no receipt from the check in it will be emailed due to covid. 2nd day and 5th day I called and was told the refund may be delayed due to holiday. I got my final receipt in the email and was charged 2 weeks. I talked to guest relations and they said cannot do anything. I talked to my bank, 2 months passed cant give the money. I went to the manager finally and he was not cooperating to solve it and even made me feel like it was all my fault. they refuse to refund. He would not show me the video and he refuses to help me. He threatened my friend I was with that if she does not quiet down he will call the police. we were nicely talking to the manager and was treated badly

1 Lawyer Answer
William John Light
William John Light
Answered
  • Riverside, CA
  • Licensed in California

A: Small Claims is an option. However, if you booked through a third party, like Booking.com or similar, I don't think you can get your money back.

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.