Q: Client wants refund even though the were happy with remodel and didn’t want to pay me for additional services they knew
Client added work on and agreed to price but when I gave them a bill for the added services they suddenly decided they weren’t happy with work anymore and wanted full refund. I offered to come out and look at it but they didn’t want me to try to make anything right. They just want money back. Even though they agreed to extra charges and were happy at final walk through. And now want to take me to court over it.
A: You should seek the advice of an attorney. The answer is too fact intensive to give any sort of answer. Depending on the dollar mount you might consider mediation to litigation. Good luck.
A: Like the other attorney responded, this is too fact intensive (any attorney would need a lot more information) to give you a concrete answer.
Did you have a written agreement with them? Did they agree to the extra work in writing? Did they sign anything after the final walk through? Are the problems they are complaining about the type that would have been obvious during the walkthrough or not able to be discovered until later?
If they sue you, they'll have to prove their damages. From what you've described, it's hard to imagine they could be entitled to a full refund. That sounds excessive. Depending on the facts, you could have strong defenses available to you.
I wish you the best.
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