Q: Client wants refund even though the were happy with remodel and didn’t want to pay me for additional services they knew
Client added work on and agreed to price but when I gave them a bill for the added services they suddenly decided they weren’t happy with work anymore and wanted full refund. I offered to come out and look at it but they didn’t want me to try to make anything right. They just want money back. Even though they agreed to extra charges and were happy at final walk through. And now want to take me to court over it.
A: You should seek the advice of an attorney. The answer is too fact intensive to give any sort of answer. Depending on the dollar mount you might consider mediation to litigation. Good luck.
A:
Like the other attorney responded, this is too fact intensive (any attorney would need a lot more information) to give you a concrete answer.
Did you have a written agreement with them? Did they agree to the extra work in writing? Did they sign anything after the final walk through? Are the problems they are complaining about the type that would have been obvious during the walkthrough or not able to be discovered until later?
If they sue you, they'll have to prove their damages. From what you've described, it's hard to imagine they could be entitled to a full refund. That sounds excessive. Depending on the facts, you could have strong defenses available to you.
I wish you the best.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
