Q: I am having serious issues with Ikea
I bought a dark grey sofa and immediately had issues. The color wasn't as advertised and the required cover to velcroes on didn’t fit. I couldn’t get anyone on the phone bc they had tech issues. I reached them via Twitter and they send me a replacement cover. This one was even smaller. They delivered the sofa to me and I am simply requesting they come pick it up and provide a refund. I’m stationed and live a 3 hour one way drive from the store and have no way to take it myself—that’s why I had it delivered. Now when I call I spend all day on hold with no answer—a total or 8 hours so far. They told me due to Covid they can’t pick up, which is weird because they delivered. I have no physical way or assistance to move this. I feel like since they can’t fix the issue and since they brought it, they should either come get it or simply refund me. Now they have refused to reaping to any messages or emails and their chat agents keep disconnecting the line on me. I have no idea what to do now.
A: You should call the Office of the Attorney General of Virginia, Consumer Affairs Division and make a formal complaint.
1 user found this answer helpful
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
