Q: I am having serious issues with Ikea
I bought a dark grey sofa and immediately had issues. The color wasn't as advertised and the required cover to velcroes on didn’t fit. I couldn’t get anyone on the phone bc they had tech issues. I reached them via Twitter and they send me a replacement cover. This one was even smaller. They delivered the sofa to me and I am simply requesting they come pick it up and provide a refund. I’m stationed and live a 3 hour one way drive from the store and have no way to take it myself—that’s why I had it delivered. Now when I call I spend all day on hold with no answer—a total or 8 hours so far. They told me due to Covid they can’t pick up, which is weird because they delivered. I have no physical way or assistance to move this. I feel like since they can’t fix the issue and since they brought it, they should either come get it or simply refund me. Now they have refused to reaping to any messages or emails and their chat agents keep disconnecting the line on me. I have no idea what to do now.
A: You should call the Office of the Attorney General of Virginia, Consumer Affairs Division and make a formal complaint.
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