Q: Is a contract non-binding is one of the signers was not present?
We bought into Marriott's "Destination Points" vacation program, the salesperson lied and they can’t be used for our purpose.
We own a fixed holiday "Week" in Marriott's Vacation Club with "Select" status that allows us to book reservations 12-months prior.
On our 2019 trip to Aruba we attended a sales presentation bought 1,000 "Points" to elevate us to "Executive" status where one can book reservations 13-months in advance - so we thought.
When I tried to make the reservation I learned that only the 1,000 points is considered "Executive" therefore we cannot book our week early.
Our salesman and manager lied; we had 1 objective, to book early. In fact, we asked and assured twice - with pen in hand - before we signed.
I called their office & learned the sales team is no longer there. I asked for the auth rep on the contract & was told that person does not now or ever did work in that office. We don’t know who signed for Marriott, if anyone had power of atty we weren’t told
A: I am sorry to hear what you have gone through. If you signed into the agreement as the result of attending Marriott's solicitation and sales presentation, Marriott should be responsible for the contract regardless who was the sales person. This is called vicarious responsibility. You should retain an attorney to write a demand letter to Marriott requesting a refund based on misrepresentation.
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