Q: Can I dispute a debit card purchase I never received?
I ordered a jewelry piece that was filed as misdelivery/nondelivery by my local post office. Claims were filed with the PO but then I was later told the seller did not insure their package so my PO cannot continue with a refund and I need to contact the seller. I do so and the seller refuses to address insurance issue & reveals no refund “of any kind” or replacement can be given, but instead a discount on my next purchase. I told seller a next purchase would not occur since her packages are uninsured, I risk being out of my $$ again if the same thing happens and would prefer a refund. Though seller will not give me a refund and continues to state it’s the PO fault and responsibility to refund me (when they already said they could not) I provided seller with screenshots of all communication with PO, even nondelivery confirmation. Can this charge be disputed? I do not want to unknowingly commit any sort of fraud trying to get my money back from the seller for goods I did not get.
A: Just call them!
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