Jacksonville, FL asked in Banking, Business Law, Consumer Law and Small Claims for Florida

Q: Can I dispute a debit card purchase I never received?

I ordered a jewelry piece that was filed as misdelivery/nondelivery by my local post office. Claims were filed with the PO but then I was later told the seller did not insure their package so my PO cannot continue with a refund and I need to contact the seller. I do so and the seller refuses to address insurance issue & reveals no refund “of any kind” or replacement can be given, but instead a discount on my next purchase. I told seller a next purchase would not occur since her packages are uninsured, I risk being out of my $$ again if the same thing happens and would prefer a refund. Though seller will not give me a refund and continues to state it’s the PO fault and responsibility to refund me (when they already said they could not) I provided seller with screenshots of all communication with PO, even nondelivery confirmation. Can this charge be disputed? I do not want to unknowingly commit any sort of fraud trying to get my money back from the seller for goods I did not get.

2 Lawyer Answers
Jane Kim
Jane Kim
Answered
  • Business Law Lawyer
  • Naples, FL
  • Licensed in Florida

A: Just call them!

Keith Kanouse
Keith Kanouse
Answered
  • Business Law Lawyer
  • Boca Raton, FL
  • Licensed in Florida

A: Yes, call your credit card company.

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