Q: I bought something online through a website. I was told that I would be able to get a refund if need be.
She has scammed others and I have the proof online from reviews. I just want my money back and she’s refusing to give it to me like she promised. She asked me to stop emailing her and got mad when I said I’d have to involve the authorities.
A:
Save all communications or documentation, especially where she said she would provide a refund. Also, save all receipts, contracts, and terms & conditions. If this is on her website, try saving the site as a .pdf with the URL and timestamp in the header or footer. Then, if you paid with a credit card or a payment provider such as PayPal, you could try disputing the claim with them.
If you did not use a credit card or a payment provider, or if they cannot assist you, it may be worth having an attorney review the transaction to help you determine whether you have a breach of contract claim.
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