Q: Is it the manufacturers fault or the dealerships fault? Also should I hire and attorney and if so which type?
A recall (ECU software update) that came with an emissions warranty came out in 2019. I tried to have the recall done in 2019, dealership said they couldn't do it due to modifications made to the vehicle. In 2021 I went back to have the recall completed with same "modifications" and they told me they completed it (I have proof) and have my warranty, but unaware to me they did not affix and take a picture of the emissions label to the vehicle which then made the recall incomplete. Found this out in 2022 after calling the manufacturer first and being told the recall was still marked incomplete in their system. Then, contacting the dealership to see why it was marked incomplete. I then took my vehicle to the dealership to have the picture taken only to find out they marked the recall being completed in 2022. The manufacturer told me that I would not be receiving the warranty because it was done past the registration date. Ram 1500 Ecodiesel recall v11. ecodieselsettlement.com
A: I suggest you hire a lawyer to address this matter. At the very least you should have an attorney send a demand letter to both the manufacturer and dealer.
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