Q: Trying to buy a Service Vehicle: Car got loaned out while I am waiting to finish the purchase. What do I do??
Trying to buy a Service Vehicle: Car got loaned out while I am waiting to finish the purchase.
I went to buy a service vehicle from Annapolis Hyundai. I liked the car decided to continue with the purchase. I signed a printed paper with the cars VIN, price, and other details. No sentences were on this paper. I also was not asked to put any money down on the car at the time. I was told the car needed to be detailed and inspected. Now over two weeks later (yes, I have been calling them to ask on an update) do I find out (from the manager) that the car was loaned out "by mistake" and they have been waiting for it to come back. Then be inspected, then be detailed. What do I do here? If they don't offer any compensation for their mistake, what do I do/say/act on? I feel very wronged and used. Any help on this one?
A: Express your dissatisfaction to the sales manager; ask for a discount for the extra miles and wear and tear on the car; or cancel the purchase if whatever you signed allows you to cancel (it is unclear whether you signed a binding contract to purchase or not). Maybe ask to purchase a different car that is not currently out on loan.
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