Q: I am a 56 yr African American veteran ( first Gulf War ). I was denied my right to file a formal complaint by the SF VA
One of the services I am eligible for is the VA RideShare Program. Staff at the Medical Center arrange transportation for veterans ( Dr. appts and other necessary trips ). I discovered soon after using the service, that the cost of many of the trips had been debited from my personal bank account. Once notified, the VA then suggested that I had done something to incur the charges but they could not specify what exactly I had done. They only spoke with me via a third party. I did not have contact information for them at the time. I had no choice but to file a formal complaint. When I approached the hospital's Patient Experience Tem ( advocates ) whose job it is to address patient's conflicts/problems within the hospital. They refused my right to file a complaint. They did arrange reimbursement, which I denied. My complaint was to force the rideshare program talk with me about what I'd done; until I had that information, I could not use the car service for fear of continued
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