Pleasanton, CA asked in Consumer Law for California

Q: I have credit card charges of $14.95 per mo. starting January 2019 for a Subscription we didn't use. Can I get a refund?

The company, Chegg required the subscription on January 22, 2019 so my daughter could buy a text book. I didn't notice the $14.95 on my credit card statement until July 2022. We contacted Chegg and they refunded 3 months ($44.85), but we've paid them $612.95 in subscription fees. Does Chegg have any obligation to refund the remaining amount we've paid?

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1 Lawyer Answer
James L. Arrasmith
James L. Arrasmith PRO label
  • Sacramento, CA
  • Licensed in California

A: Likely you are on the hook if you signed up for reoccurring payments. However, it could have been deceptive advertising if the presence of these reoccurring charges were not clearly made to you when you signed up.

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