Goodyear, AZ asked in Consumer Law, Collections and Elder Law for Arizona

Q: A bathroom remodeler wants to assess me with restocking fees because I want to cancel now after 4 mos., can they do that

Installation was set to begin the week of September 26th. installers arrived & I questioned them on what exact directions were they given for the bathroom intallations. After their compliance with my request, I noted that they were given incorrect information concerning the specifics of one of the installations to be done, so I cancelled the installation that day until I could get more info. going forward. The next conversation with the consultants Mgr, when I learned that actually they could not give me what I was initially led to believe they could in my master batrhroom & the compromise boiled done to two options, either a threat of a restocking fee or we now concentrate on just the completion of one of my projects, the guest bathroom with a shower only installation remodel. But, I have grown weary of their sales tactics, miscalculations and veiled threats of restocking fees if I decide to now cancel the installations all together and not do business with them at all.

1 Lawyer Answer
Barry W. Kaufman
Barry W. Kaufman
  • Consumer Law Lawyer
  • Jacksonville, FL

A: Dollar to a donut says that in your contract/estimate/invoice/ etc., there's mention of a restocking fee. Restocking fees are common in that business.

Austin Slade agrees with this answer

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