Susanville, CA asked in Consumer Law and Contracts for California

Q: What are my rights for a rental car cancellation if my flight was cancelled and had to fly into another state?

I booked a car rental through Expedia and during our connection flight on United Airline, we were advised our flight into Baltimore, MD from San Francisco was cancelled until the following day. They were able to put us on another flight but it landed in Newark, NY. I called Expedia and the lady told me to book another car rental with the same company through them and she would issue me credit for my original reservation. Now they are denying my refund or credit telling me that it was a non-cancellation unless it had at least a 24 hour notice. I was in mid-flight with no way of knowing the airline was going to cancel our original flight. When I picked up the rental car at Sixt agency in NY, I told them what happened and he said not to worry because with the airline change, I would not be held responsible for the original reservation. I contacted my credit card company and Expedia originally told them I picked up both reservations which I did not and now they said Sixt won’t refund

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1 Lawyer Answer
Scott Richard Kaufman
Scott Richard Kaufman
  • Consumer Law Lawyer
  • Los Altos, CA
  • Licensed in California

A: The base solely on your post and assuming all facts to be accurate and true then you have to read the agreement you signed with the rental car company or the online site and that we generally cover your rights. That said if the airline caused this then the airline should give you a little bit of a refund...

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