Asked in Consumer Law for North Carolina

Q: Trade It, a local pawn shop, sold me a gaming laptop that overheats in TJUNCTION. I returned it next day but now…

But now it has been 31 days since i was supposedly be out for repair. It was able to used it for 1 day before my daughter noticed how hot it got. I purchased it Nov 9, 2022 and returned it Nov 11, 2022. And they told me it would take at least two weeks. If it only needed thermal paste, it shouldn't take this long. But now they told me if they cannot fix it that i cant get a refund only to get store credit to use toward another device but i didnt just buy a laptop for any reason i bought a specific type and there is no way i can easily find the exact kind or close to what i initially purchased. They said no refunds on computers but it feels scummy if i only had it for 1 day. Its been out for repair longer than i had it in my possession. If i cant find a suitable replacement why cant they refund my money? Can i file a claim?

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1 Lawyer Answer
Lynn Ellen Coleman
Lynn Ellen Coleman
  • Licensed in North Carolina

A: This is impossible to say on an online message board, because we are not reading the terms and conditions of the sale. In general, if their policy is "no refunds on computers", and they disclosed this to you before you made the purchase, with no efforts to conceal it or promise you anything different, you will get nowhere if you sue or file a claim. The purchase order/ receipt often has these terms and conditions printed on them. Next time, make sure you understand the policies of the merchant regarding what will happen if a product you buy there does not work before you make the purchase. Pawn shops sell used items, and buying used electronics is especially risky without a warranty.

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