Dallas, TX asked in Insurance Bad Faith, Appeals / Appellate Law and Civil Litigation for Texas

Q: My insurance company made identification errors. Why do they expect me to fix the problem when they never notified me?

My medical records related to auto injuries keep 'disappearing'. Ive been denied medical treatment for auto related injuries and constantly undermineded without any explanation. Now that I know, my insurer is admitting they made identification errors during the claims process and is fully aware the error has lead to false allegations about me. Their idea of resolving the issue is to send a letter out that fixes the wrong doing there mistake has caused.

I was hopeful they would take the appropriate action to resolve the problem and prevent further damages.

Is it at all reasonable for them to expect me to compose a letter for them? They want me to provide the 'wording' they should use and then they'll review it before moving forward. Does that make since? They know more about the mistakes they made than I do. Isn't that their responsibility or am I misunderstanding?

1 Lawyer Answer
Tim Akpinar
Tim Akpinar
  • Appeals & Appellate Lawyer
  • Little Neck, NY

A: A Texas attorney could advise best, but your question remains open for three weeks. It isn't clear why false allegations were made against you - unless you mean the matter was escalated to a SIU (Special Investigations Unit). It looks like there could be a number of issues to sort out here - some are not fully clear from the brief description. One option is to reach out to Texas attorneys to try to arrange a free initial consult to discuss things in more detail, and help you think about whether you'd want to continue with an attorney here. Good luck

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