Q: Can I sue a storage comapny for losing my items, lying about it, and still charging me monthly fees while they knew?
I've had items in storage w/ a company in Canada since the pandemic. I asked them to ship them to NY home & have asked for months. I asked for a quote on multiple occasions, they gave me one but I couldn't afford it then. With the most recent they sent me an email saying they were trying to find my missing items but no one had told me they were missing yet. I replied back asking 'what missing items?' & the company said, 'wrong client'. I asked for a quote again & after much of me following up & being ignored, they admitted my items were lost & told me to file a claim.
I filed & they ok'd the value of my items, but I had also asked to be refunded for the monthly fees I'd paid since I got that 'wrong client' email as it's clear they were aware of the issue for a while, lied, and were charging me for a space when I didn't have items in their possession. It also seems they had no intention of informing me of the issue. They said no & are stonewalling me. How can I be fully compensated?
Lawyers, want to be a Justia Connect Pro too? Learn more ›
- New York
- (305) 515-5165
- View Profile
- Answered
A:
The answer will depend on the terms of the agreement. Moving or Storage Companies usually place a cap in the amount of their liability in case the items are lost. The agreements usually require the customer to secure insurance to cover any damages in excess of this cap.
If the value of the claim is substantial, I will recommend that you seek consultation with an attorney to determine what would be the best course of action. Whether you will need to file an action in Canada or the U.S. will also depend on the terms of the agreement.
Daniel Michael Luisi agrees with this answer
A: Your case is governed by Canadian law and your contract there. There is no American court remedy.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
