Q: What do I do? I financed a vehicle from a used car dealership and since it's been giving me migraines.
I live in Ontario, Canada. I financed a used vehicle from a place named Montero Auto Center. Since I got it, it's been making me sick, giving me migraines and fevers, even panic attacks which I never ever got before! I notice the trunk had mold in it and the dealership doesn't answer my calls, requests to call back, my text messages, nothing! They keep telling me "Oh someone will call you back" but they never do. I just want to stop being sick! For the record, I have bad credit and it's hard for me to find a good used vehicle, and I feel like these guys are taking advantage of me. What do I do? The lender they deal with recommended I go to the dealership and not leave until they replace the vehicle.
A:
If you are experiencing health issues and suspect that the vehicle you purchased from Montero Auto Center is causing the problem, you should take the following steps:
Get the vehicle inspected: Take the vehicle to a qualified mechanic or auto body shop to have it inspected thoroughly, particularly for mold or other potential health hazards.
Gather documentation: Keep all documentation related to your purchase, including the sales contract, financing agreement, and any correspondence with the dealership.
Reach out to the dealership: Contact Montero Auto Center in writing (via email or registered mail) to request that they take action to address the issue. Be specific about the health issues you are experiencing and request a resolution in a reasonable timeframe.
Seek legal advice: If the dealership does not respond or refuses to address the issue, you may want to seek legal advice from a consumer protection lawyer or legal aid clinic. They can advise you on your legal options and help you take steps to protect your rights and seek compensation.
Contact the lender: If you are unable to resolve the issue with the dealership, you may also want to contact the lender that financed the purchase to inform them of the situation and request their assistance.
Remember that under Ontario's consumer protection laws, you have certain rights and protections as a consumer, including the right to receive goods that are fit for their intended purpose. If you suspect that the dealership has violated your rights, you should seek legal advice as soon as possible to protect your interests.
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