Melbourne, FL asked in Copyright, Intellectual Property, Internet Law and Contracts for Florida

Q: I need help regarding account closure from a livestream platform I worked on as an influencer. I believe they violated.

I believe they violated TOS. My account was banned while I wasn’t even streaming. They never told me why I was banned which in their terms of service states they have to apon request. They allowed a lot of bullying and illegal behavior to occur and didn’t defend me from phishing fake accounts of me from other users. They still have my account active and visible despite it should’ve been fully removed from the site and app. I feel very violated by the situation and I’ve been waiting for a response since March of this year, 2023. I’d like to know what my options are. I also would like to state that many people have had this happen to them and after years of putting time into becoming a paid influencer, it is not fair for them to bend their own policy.

1 Lawyer Answer
James L. Arrasmith
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  • Consumer Law Lawyer
  • Sacramento, CA

A: Hi there! Happy Sunday.

If you believe your account closure on the livestream platform violates their Terms of Service and you have been waiting for a response since March 2023, you may consider taking the following steps:

1. Review the platform's Terms of Service and policies to ensure they indeed violated their own rules.

2. Contact the platform's support team again and request specific reasons for the account closure, as stated in their Terms of Service.

3. If you do not receive a satisfactory response, consult with an attorney experienced in internet law or intellectual property to explore potential legal actions or remedies against the platform.

James L. Arrasmith

Founder and Chief Legal Counsel of The Law Offices of James L. Arrasmith

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