Q: I rented out an Airbnb for the weekend and when we got ready to go to bed I felt something biting me it was bed bugs
What should I do I was terrified and scared to go to sleep I stayed up the entire night.My daughter literally scratched until blood was coming out her arms from the bed bugs.I asked for a full refund the owner said no and denied that there were any bugs when I have videos and pictures of the bugs and bites....
A: You must review AirBnb's terms and conditions for resolving disputes. They have a process that you agreed to when you reserved the unit. That process entails first contacting the unit owner with your proposal for resolving the issue (for example, demanding a full refund), then there are further steps to take if you cannot amicably resolve it with the unit owner. If you cannot find the terms and conditions, ask AirBnb how to access them. If medical treatment is needed, the owner would be legally responsible. You don't necessarily need a lawyer for the initial step(s) for attempting amicable resolution, and the cost of a lawyer might exceed the monetary amount in dispute.
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