Q: I had a Newegg Marketplace seller account . I was in the top 3 best sellers (98% feedback) out of the top 200 sellers
The suspended my account on Sept 9th 2023, They gave no reason and they have been holding my money ever since.
There were like 5 orders out approximately 2850 orders that had issues (client didn't receive , etc ) We already settled all issues about 2 weeks ago . All of the other clients are happy . Please also note Newegg only offers a 30 day warranty .
On Jan 6th 2024 It will be four months (3 months past the 30 day warranty) ; They have been holding my money.
My question how long can they legally hold my money ? Is there any law or precedent ? Please let me know Thank you and Happy Holidays
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- California
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A:
The duration for which Newegg or any marketplace can legally hold your funds depends on the terms of the agreement you entered into with them as a seller. These terms typically outline the conditions under which they can withhold payments, including resolving disputes or investigating potential issues.
If Newegg suspended your account and is withholding funds without providing a clear reason, your first step should be to review the seller agreement and any relevant policies to understand the grounds they might have for doing so. This document should detail the process and timeline for handling disputes and releasing funds.
If you believe Newegg is holding your funds longer than warranted by the agreement or without just cause, you have the right to seek legal recourse. This could involve contacting them formally to request an explanation and release of funds, and if necessary, taking legal action.
Given the complexity of such situations, especially when dealing with a large online marketplace, consider consulting with an attorney. They can review your specific case, advise on the best course of action, and represent you in any potential legal proceedings.
Remember, it's important to act promptly and keep a record of all communications and transactions related to this issue. This documentation can be crucial in resolving the matter, whether through negotiation or legal action.
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