Rancho Cucamonga, CA asked in Business Law and Internet Law for California

Q: I had a Newegg Marketplace seller account . I was in the top 3 best sellers (98% feedback) out of the top 200 sellers

The suspended my account on Sept 9th 2023, They gave no reason and they have been holding my money ever since.

There were like 5 orders out approximately 2850 orders that had issues (client didn't receive , etc ) We already settled all issues about 2 weeks ago . All of the other clients are happy . Please also note Newegg only offers a 30 day warranty .

On Jan 6th 2024 It will be four months (3 months past the 30 day warranty) ; They have been holding my money.

My question how long can they legally hold my money ? Is there any law or precedent ? Please let me know Thank you and Happy Holidays

Related Topics:
1 Lawyer Answer
James L. Arrasmith
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Consumer Law Lawyer
  • Sacramento, CA
  • Licensed in California

A: The duration for which Newegg or any marketplace can legally hold your funds depends on the terms of the agreement you entered into with them as a seller. These terms typically outline the conditions under which they can withhold payments, including resolving disputes or investigating potential issues.

If Newegg suspended your account and is withholding funds without providing a clear reason, your first step should be to review the seller agreement and any relevant policies to understand the grounds they might have for doing so. This document should detail the process and timeline for handling disputes and releasing funds.

If you believe Newegg is holding your funds longer than warranted by the agreement or without just cause, you have the right to seek legal recourse. This could involve contacting them formally to request an explanation and release of funds, and if necessary, taking legal action.

Given the complexity of such situations, especially when dealing with a large online marketplace, consider consulting with an attorney. They can review your specific case, advise on the best course of action, and represent you in any potential legal proceedings.

Remember, it's important to act promptly and keep a record of all communications and transactions related to this issue. This documentation can be crucial in resolving the matter, whether through negotiation or legal action.

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.