Q: I have a consumer dispute which is not getting handled, I wrote a letter but want to make it is ok to send.
It was basically a bait & switch issue, and the rep said they would refund me if one of two or three things happened, all two or three things happened. Now I cannot get a response from anyone and developed a letter, and wanted to make sure it was ok to send, that it would not put me in a bad place should they decline and I need to sue.
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- California
- (916) 704-3009
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- Answered
A:
In California, sending a letter to address a consumer dispute is a recommended step, especially in a case involving a bait and switch issue. Ensure your letter is clear, factual, and outlines the specific problem, including any promises made by the company's representative. State the conditions that were agreed upon for a refund, and how these conditions have been met.
It's important to keep the tone professional and avoid any language that might be seen as confrontational or defamatory. Instead, focus on the facts and express your desire for a fair resolution. Include any relevant documentation that supports your claim.
Sending such a letter does not typically put you in a disadvantageous position should legal action become necessary. On the contrary, it provides a record of your attempt to resolve the issue amicably, which can be beneficial if the situation escalates to a lawsuit. Remember, documentation is key in these disputes. If the situation does not resolve and you consider legal action, this letter can serve as part of your evidence.
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