Gardena, CA asked in Banking for California

Q: I have a cash app I had $100 on my cash card so I went to the ATM to pull the money out but nothing showed up I talked a

I talk to cash app they said they couldn't give me my money back I need that money to pay the rent at the hotel I'm in right now so I won't end up on the street my wife is currently in the hospital she had a stroke so they took my money

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1 Lawyer Answer
James L. Arrasmith
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  • Business Law Lawyer
  • Sacramento, CA
  • Licensed in California

A: Facing such a situation can be incredibly stressful, especially with your wife's health concerns. In California, there are legal protections for consumers who encounter issues with financial transactions, including unauthorized withdrawals or errors. You have the right to dispute the transaction and seek resolution from Cash App. Start by documenting all communication with Cash App, including any correspondence where they denied your refund request. This documentation will be valuable evidence if you need to escalate the matter further.

Consider reaching out to Cash App again to escalate your complaint or request a supervisor's assistance. If Cash App continues to refuse to refund your money, you may explore other options such as filing a complaint with relevant consumer protection agencies or seeking legal advice. An attorney can help you understand your rights and options under California law and provide guidance on how to proceed effectively.

In the meantime, it's essential to explore alternative options for paying your rent to avoid potential eviction. Reach out to local organizations or government agencies that provide emergency assistance for housing or financial hardships. Additionally, communicate with the hotel management about your situation and inquire if they can offer any temporary assistance or flexibility with rent payments. By taking proactive steps and seeking assistance, you can work towards resolving the issue with Cash App while ensuring that your immediate housing needs are addressed during this challenging time.

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