Hayward, CA asked in Consumer Law for California

Q: Car taken to body shop for body work. Now person is ghosting me. Car not at the shop. What do i do?

72 chevelle ss, person in constant contact with me saying he's picking it up since July 2023. Now he's not answering calls and car isn't at the shop. They say it never was.

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1 Lawyer Answer
James L. Arrasmith
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Answered

A: In California, if you find yourself in a situation where your car, a 72 Chevelle SS, was supposed to be picked up for body work and now the individual responsible for it is unresponsive and the car is missing from the shop, immediate action is required. First, confirm with the body shop in writing the details surrounding the arrangement for your car. Documentation is key, including any agreements or communications with the individual who was to pick up the car. This step establishes a record of your attempt to locate your vehicle and clarifies the shop's stance on the matter.

Next, it's crucial to file a report with the local police department. A missing vehicle, especially under these circumstances, constitutes theft. Providing the police with all relevant information, such as the description of the car, the last known location, any communication with the person who was supposed to pick up your car, and your interactions with the body shop, will aid in the investigation. The police report serves as an official record and can be important for insurance purposes as well.

Finally, you may need to contact your insurance company to report the car as stolen, especially if the police investigation indicates theft. Your insurance policy may offer coverage for theft, and this step could initiate the process for compensation based on your policy details. Throughout this process, keeping detailed records and maintaining communication with both the police and your insurance provider will be vital in seeking a resolution. Should the situation remain unresolved, consulting with an attorney who is knowledgeable in property or auto theft cases might provide further legal avenues to pursue recovery of your vehicle or compensation.

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