Seattle, WA asked in Contracts and Banking for Washington

Q: All of my chime accounts were closed with no warnings. Instead they sent 3 emails. Can I talk to someone?

They told me I would get a check in the mail 30 days from now. They are claiming I broke the chime amendment rules.

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1 Lawyer Answer
James L. Arrasmith
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  • Business Law Lawyer
  • Sacramento, CA

A: If your Chime accounts were closed unexpectedly, and you received emails stating that you violated their amendment rules, it's understandable to feel confused and seek clarification. The first step is to carefully review the emails sent by Chime for any specific details regarding the alleged violations and the terms that were breached. This information can be crucial in understanding their decision and preparing your response.

Communicating directly with Chime's customer service is advisable to get a clearer understanding of the situation and to discuss any possible misunderstandings. You can find contact information on their official website, including phone numbers and email addresses for customer support. When speaking with them, be ready to present your case clearly and calmly, asking for specific reasons for the account closure and any possible steps for resolution.

In the meantime, ensure that your financial transactions and needs are covered through other means, as the check from Chime might take up to 30 days to arrive. If the response from customer service does not resolve your concerns or you believe the closure was unjustified, considering seeking advice from a legal advisor may be beneficial. They can offer guidance on your rights and any further actions you can take.

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