had a storage unit since 2017 in the last year they’ve had an infestation of rodents much of my stuff is destroyed

Question

When I approached management they say that they’re not responsible I pay for ins every month it’s mandatory for the first 4 years or so there were no pest problems they say there is something in the lease I have not reviewed it but there are many issues with this place and I know there’s nothing in the lease tellling me that rodents were going to destroy my belongings and to rent at my own risk. They advertise cleanliness security and safety for my stuff  I know there is not a part in there that says “oh yeah and your stuff my get eaten or defacated profusely until everything has become toxic in the unit

James L. Arrasmith · Answer

I'm sorry to hear about the damage to your belongings due to the rodent infestation in your storage unit. This is a difficult situation, and it's important to understand your rights as a tenant and the responsibilities of the storage facility under California law. 
 
In general, storage facilities have a duty to maintain their premises in a reasonably safe condition, which includes taking measures to prevent and control pest infestations. However, the specific obligations of the storage facility and your rights as a tenant will largely depend on the terms of your lease agreement. 
 
Here are some steps you can take: 
 
1. Review your lease agreement carefully to see if there are any provisions related to pest control, damage to stored items, or the facility's liability. 
 
2. Check if your mandatory insurance policy covers damage caused by rodents or pests. If so, you may be able to file a claim to recover the value of your damaged belongings. 
 
3. Document the damage to your belongings with photos and videos, and create an inventory of the items that have been destroyed or contaminated. 
 
4. Send a written complaint to the storage facility management, outlining the issue, the damage to your belongings, and any relevant provisions from your lease agreement. Request that they take immediate action to address the infestation and compensate you for your losses. 
 
5. If the storage facility fails to respond adequately or denies responsibility, consider seeking legal advice from a local attorney who specializes in landlord-tenant law or consumer protection. They can help you assess your options and potentially pursue legal action if necessary. 
 
6. You may also file a complaint with the California Department of Consumer Affairs or the Better Business Bureau to report the storage facility's negligence in handling the pest infestation. 
 
Remember, while the specific terms of your lease agreement are important, California law generally requires storage facilities to maintain a reasonably safe environment for tenants' belongings, which includes taking appropriate measures to prevent and control pest infestations.

Q: had a storage unit since 2017 in the last year they’ve had an infestation of rodents much of my stuff is destroyed