Q: Want advice on dealing with a financial firm who is charging me for work not completed
I signed a contract with Solar company that went out of business without completing the work. My financial firm has been charging me a monthly EMI when the solar has not even be connected. Need advice to deal with them
A:
Under California law, if a solar company goes out of business before completing the agreed-upon work, you should not be held responsible for paying for incomplete services. First, review the contract you signed with the solar company to understand the terms, especially regarding incomplete work or company insolvency. This will be crucial when disputing charges with your financial firm.
Next, communicate with your financial firm immediately. Explain the situation, provide evidence that the work was not completed, such as photos or an inspection report, and any communication you had with the now-defunct solar company. It's important to document all your interactions with the financial firm for your records.
If the financial firm continues to charge you despite your efforts, you might need to seek legal help. In California, there are consumer protection laws that may apply to your situation. Additionally, you could file a complaint with the California Department of Consumer Affairs or the state attorney general's office. They can provide guidance and possibly intervene on your behalf. Remember, persistence is key in resolving these types of disputes.
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