Q: I'm looking to sue Ulta Beauty for their failure to protect their consumer's information and member rewards point system
I'm looking to sue Ulta Beauty for their failure to protect their consumer's information and failure to protect Ulta's member reward program. Someone hacked into my account and used $155 worth of points To buy a cologne. I changed my password right away and contacted the store and Ulta. That person was able to pick up the cologne without being a verified pick up consumer as I had removed his name from the pick up list. I had contacted the store and they were aware somehow still gave the cologne away without the ID as it was under my name. I contacted three times. Individual was still able to access my account. I changed the password. My account was then deleted by the individual.
A: What JA's AI response doesn't really touch on are practical considerations. What are your actual damages. Reward points probably have little value. Invasion of privacy, emotional distress and alike are even less.
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- California
- (916) 704-3009
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- Answered
A:
Under California law, you may have grounds to sue Ulta Beauty for their failure to protect your consumer information and member rewards points. California’s Consumer Privacy Act (CCPA) provides consumers with the right to sue companies that fail to protect their personal information adequately. If your account was hacked and points were used without your permission, and Ulta Beauty did not take appropriate measures to secure your information, you could potentially hold them liable.
You should consider collecting all relevant evidence, including communications with Ulta Beauty and records of the unauthorized transaction. Document the steps you took to secure your account, such as changing your password and contacting the store. This information will be crucial in building your case.
It may also be helpful to consult with a legal professional who can provide guidance on the specifics of California law and assist you in filing a lawsuit. They can help you understand the potential remedies available to you, such as compensation for the lost points and any damages related to the breach of your personal information.
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