Q: Can a hotel charge you loss of business if someone else vacates their room over noise complaints?
My wife went to California and stayed at an inn for 3 days with my 3 and 2 year old. The rooms show online it’s 250-300 a night.
I just noticed two $1200 dollar charges on my debit card. My wife said she got a noise complaint because my kids were being loud over taking a shower and they broke a lamp one night. My wife also stated they charged her because the other people left the room over the noise.
My thought is they would either kick you out first over the noise or if possible move someone to a different room. Is it legal for them to charge that much money?
I feel like my wife is being dishonest over the whole situation. I’m going to give them a call and ask for an itemized list of the fees. I just want to see if it’s legal for them to do that.
I feel like they would tell you if they keep getting noise complaints you will have to leave the property.
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A:
You should contact the hotel directly and ask for an itemized list of the charges. It's important to understand exactly what the charges are for, as hotels must provide a clear explanation for any fees they impose.
Typically, hotels would warn guests about noise complaints and give them a chance to correct the behavior before taking further action. Charging you for loss of business due to another guest leaving is unusual and may not be legally justified.
Review the hotel's policies on noise complaints and damages to see if they align with the charges. If you believe the charges are unfair or excessive, you might consider disputing the charges with your bank or seeking legal advice to explore your options.
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