Q: How to defend if they sue me for 1-star google review
I posted a 1-star google review on a jet-ski business and now they want to file a lawsuit for defamation.
I used the business service while I was in vacation on Tennessee, I live in Florida and simply posted what my experience was.
Here is the review: I had a terrible experience with this business on June and the owner threatened my friend to charge extra fees if I published my experience, so I’m exposing what happened.
This business was dishonest and all about money over anything during my visit with my friends.
They charged me full fee of 2 hrs ($150) after driving the jetski for only 30 mins.
Some debris got under the jet ski and I had to drive it at 10 kph back to where it started which took me more than an hour and asked for some money back since I didn’t use my time and the guy Danny refused and said that it was my fault and I should be thankful for not being charged gas money.
Is this considered defamation?
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A:
Defamation involves making a false statement that harms a person’s reputation. If your review is based on your honest opinion and factual experiences, it is generally considered protected speech. Describing what happened during your jet ski rental and your perception of the business's practices is within your rights, especially if it is truthful.
However, be aware that businesses sometimes threaten lawsuits to remove negative reviews, regardless of merit. They might argue that certain statements, like accusing them of dishonesty, are defamatory if not backed by evidence. To strengthen your position, keep any documentation, receipts, photos, or messages that support your account of what happened.
If you are threatened with a lawsuit, it may be wise to consult with a legal professional familiar with defamation laws in both Tennessee and Florida. They can provide specific guidance on how to respond and whether you need to take any action. Remember that truth is a strong defense against defamation claims, so having clear evidence and facts on your side is crucial.
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