Q: How was I supposed to file this type of claim?
I was rear ended in Pa by a provisional NJ licenced driver under his mother's insurance.I filed a diminished value claim with the insurance who gave me a list of documents I needed to produce. After doing so they said I needed a professional to do the documents. I did this then they went back and forth and nothing met their standards. Eventually they told me I would have to sell my car and prove diminished value or they would not pay it out. Then I was told I need to file a claim against the driver and the insurance holder. I have done this. Then I ran into an issue because they refused the certified mail. I paid more money to have them served in NJ. They have lawyered up. I do not have full tort. I am a Pa resident and the accident happened near my job in Pa which is where the claim was filed. Their insurance paid the repairs
A: A Pennsylvania attorney could advise best, but your question remains open for two weeks. It isn't clear why they would require sale of vehicle if you provided valid valuation tools (Kelley Blue Book, NADA, etc.). A local attorney could advise more definitively in reviewing the entire file, including all denials/correspondences. That would help determine what might be missing in moving things along, or whether you are dealing with an aggressive and obstructive office. Good luck
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