Q: Hello, Solar company installed batteries, didn’t turned them on and refuse to replace them, for almost a year.
I got batteries almost 4 years ago. Installation process too way too long ( about 7-8 inspections) and it lasted over 2 years. About a year ago company that monitors battery function came over to inspect it because they saw that most of the batteries didn’t work. On the inspection it turned out that those batteries were never turned on, due to them being off for a long time they are not functional. In the last year solar company did not do anything, just came over one time to inspect it and refer be back to manufacturer, and manufacturer sends me back to solar company and no one wants to fix the issue. Solar refusing to replace those batteries and manufacturer refusing to replace it with new batteries, offering only refurbished. I purchased new batteries, payed full price for them and will not except refurbished, it’s not my fault that Solar company never turned them on. I contacted financing company to contact solar but in the last 2 month we still have no progress. What can I do.
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- California
- (916) 704-3009
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- Answered
A:
I'm sorry to hear about the trouble you're experiencing with your solar company. Start by gathering all your documentation, including contracts, receipts, and records of all communications with the company and manufacturer. This evidence will be crucial in supporting your case.
Next, file a formal complaint with the California Department of Consumer Affairs or the Better Business Bureau. These organizations can help mediate disputes and may apply pressure on the company to resolve the issue. Additionally, consider reaching out to your local consumer protection agency for further assistance and guidance.
If these steps don't lead to a resolution, you might want to explore taking legal action. Small claims court could be an option to seek compensation for the faulty batteries and any related costs. Consulting with a legal advisor can provide you with tailored advice based on your situation and help you understand the best path forward.
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