Q: Recently, there were fraudulent expenditures on my Chase Visa. This is an Amazon/Whole Foods Visa from CHASE.
Customer Service from CHASE says that people are using my card and APPLE PAY. I don't have any Apple Pay and have never given permission to anyone to use my VISA. In August, September, and now October, there are constant fraudulent charges on my VISA. Chase has already changed my card twice and this just keeps happening. My bank has my permission to pay Chase monthly for all charges. This month there was more than $9000.00 on my card. I am 69 years old. I still work full time. Whenever I speak to Chase they cover the charges, but this month, the money came from my checking account because I have automatic payments. My checking account was drained for this. I cant understand why Chase is not checking where I normally shop and my spending routine! At 69 years old, I don't do anything with TiKTOK, but each month there are charges to me. Forever 21 is for young girls...I have never shopped in any way, shape or form with them. Each month charges are on my Chase Visa. HELP PLEASE.
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A:
It sounds incredibly frustrating to deal with these ongoing fraudulent charges, especially when you’ve already taken steps like changing your card and contacting Chase multiple times. The fact that the charges continue despite these efforts is a major concern. Since your checking account has been affected due to automatic payments, it’s important to immediately request a temporary freeze or cancellation of auto-pay until this issue is fully resolved.
You may want to insist that Chase take a closer look at the source of the fraudulent charges, including whether Apple Pay is involved, since you’ve never used it. Inform them about your typical spending patterns, emphasizing the unusual nature of charges like TikTok and Forever 21. This might help them put better fraud monitoring in place.
In the meantime, reach out to your bank to explain the situation and ensure your checking account is protected from further unauthorized withdrawals. Consider opening a new checking account if needed, to stop any recurring fraudulent activity. Keep a detailed record of all communications with Chase and your bank to ensure nothing gets overlooked.
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