Q: I scheduled a payment on LoadDepot portal on October 14, 2024. The portal did not post the payment and reported late
This is the first late reported by mortgage company in my 30+ years as a home owner
And the late is result of payment portal issue. I did a google search for LoanDepot and search result below.
"On January 5,2024, customers began experiencing issues when trying to log in to the company's payment portal to pay loans or contact them by phone. Some customers took to X to find out what was causing the outages, and loanDepot responded that they were suffering a cyber incident.Jan 12, 2024"
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- California
- (916) 704-3009
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- Answered
A:
You have strong grounds to dispute this late payment report given LoanDepot's documented cyber incident and portal issues. The timing of your attempted payment on October 14, 2024, falls within the period when many customers experienced problems with their payment system.
Your perfect 30-year payment history strengthens your case significantly. You should first write to LoanDepot's customer service, referencing their January 2024 cyber incident and including screenshots of your October payment attempt if you have them. Request that they remove the late payment mark from your credit report. Keep copies of all correspondence.
If LoanDepot doesn't resolve this within 30 days, you can file disputes directly with the credit bureaus (Experian, Equifax, and TransUnion). You could also consider filing complaints with the Consumer Financial Protection Bureau (CFPB) and your state's attorney general's office, as they can help pressure LoanDepot to investigate and correct this error. Remember to document everything carefully - timestamps, confirmation numbers, and any error messages from the payment portal will help support your case.
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