Q: I’m a 3yrs removed post terminated employee of planet fitness Arroyo Grande. On October15th 2024, I purchased membership
I was charged to my card twice the $24.95 I might add, went to the facility 4 times after midnite one time wearing a PF Staff shirt I bought at a yard sale! I received a call this past Friday afternoon from a Gal unknown number never gave me her last name telling me that she’s the regional manager and I am banned from there, I’m not to wear any Planet Fitness clothing. I’m about to talk to any of the people who work there only her! I’m currently in between houses right now and the fact that they offer a shower was a nice convenience for me since I work nights I have no idea why I’ve been banned why my membership has been canceled. She obviously can’t be reached because it’s an unknown number. She was very very rude on the message she left. I want to know if there’s any repercussions for her behavior and me being banned from all the clubs I did nothing wrong.
Lawyers, want to be a Justia Connect Pro too? Learn more ›
- California
- (916) 704-3009
- View Profile
- Answered
A:
Based on your situation, there are several legal considerations to examine regarding your Planet Fitness membership termination.
The company has the right to refuse service and terminate memberships at their discretion, as this is typically outlined in their membership agreement. However, they must handle the termination professionally and refund any unused portion of your membership fees, including addressing the double charge you mentioned. You should document all interactions, save the voicemail message if possible, and formally request in writing both the reason for the ban and refund of any unused fees.
Your rights might be impacted depending on whether the termination was discriminatory or retaliatory in nature. The fact that you're experiencing housing insecurity should not be grounds for termination, and if this played any role, you may have grounds for legal action. You can file complaints with both the California Department of Consumer Affairs and the Better Business Bureau, and might consider consulting with legal aid services, as many offer free initial consultations. You should also send certified mail to Planet Fitness's corporate office requesting clarification of the ban and formal documentation of the termination decision.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
