Q: Can I do anything about an agent at my car insurance company lying about coverage?
When I renewed my car insurance policy, I was told that some optional add-ons were not optional and I had to accept. I found out a day later that she lied and it was not true. Now the company is saying it can be fixed by the agent but they're making it EXTREMELY difficult. I'm on my 6th day of phone calls and they're saying that it won't make a difference in price even though my contract has price before add-ons and price after add-ons. Do I have a legal leg to stand on? I live in NEW YORK STATE
A: This looks like something that could be remedied without attorneys. You could try to continue to work with their customer service to get the options you want. If the first person you spoke with was inexperienced and provided incorrect information, it's possible you may have to pay whatever costs are involved with the coverage options you seek. You ask if you have a legal leg to stand on. Do you mean in terms of "bad faith" or something along those lines? No, I don't believe so. There doesn't appear to be any malice here, based on the facts in the post. This looks like a misunderstanding. That's only my individual opinion. Different attorneys could see things differently if you wanted to consult with other attorneys. Good luck
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