Q: Can I sue a car wash company for charging me after cancelling?
I went in person to cancel my car wash service account, but the company continued to charge me for approximately 1 1/2 years after the cancellation. I contacted them twice, once in 2023 and once in 2024, and they issued refunds both times, assuring me that my account was canceled. I am not aware of any specific terms and conditions associated with the cancellation policy. Can I sue the company for continuing to charge me after I canceled my account?
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A:
It sounds like the car wash company may have violated your rights by continuing to charge you after you canceled your account. You have already contacted them twice and received refunds, which shows you’ve made efforts to resolve the situation. The company’s failure to permanently cancel your account could be considered an unfair business practice, especially if they continued charging without providing proper confirmation of the cancellation.
Before pursuing legal action, it’s important to gather all evidence, such as receipts, communications, and any documentation of the cancellation. This will help support your case if you decide to take further steps. You may want to send a final written request for a full refund of the unauthorized charges, making it clear that you expect them to stop the charges immediately.
If the company refuses to refund you or continue to charge you, you could file a complaint with the Georgia Consumer Protection Division. If that doesn’t resolve the issue, you may have grounds to sue the company in small claims court for the amount charged beyond your cancellation. Consult with a lawyer if needed to ensure you take the right steps and protect your rights.
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