Asked in Consumer Law, Contracts and Business Law

Q: Stripe Holding My Funds $32,970

I had payment from my client using stripe client paid and after 6-7 days stripe told me that they can't give more services as my business is high risk and put my all money on hold and refund some amount to my clients without my consent I am looking for resolution legally to release my money

1 Lawyer Answer
James L. Arrasmith
PREMIUM
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
Answered
  • Consumer Law Lawyer
  • Sacramento, CA

A: In cases where Stripe has held your funds due to your business being categorized as high risk, it's important to first thoroughly review the terms of service you agreed to when setting up your account. Often, payment processors include clauses that allow them to hold funds under certain conditions. Understanding these terms can clarify why the action was taken.

Next, communicate directly with Stripe's customer support to understand the specific reasons behind the decision and to discuss possible resolutions. Provide any required documentation they might need to reassess your account status. Sometimes, misunderstandings or the need for additional information can cause these situations, and they may be resolved through clear communication.

If these steps do not lead to a satisfactory resolution, consider seeking legal advice. A lawyer with experience in financial services and online payment platforms can offer guidance based on your specific situation and help you understand your legal options. They can assist in negotiating with the payment processor or guide you through any necessary legal action to pursue the release of your funds.

Timothy Denison agrees with this answer

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.