Q: Hi everyone, Why is it legal for AT&T to take away my unused minutes after 30 days with gophone. Cash paid in advance.
Upon getting a gophone one must agree to the terms of AT&T.
I'm disabled and on a small fixed income. I can only afford the prepaid gophone . I refill in small increments because I do not make many calls. I'm old and sometimes forget things. My minutes are gone if I forget to refill within their 30 day window. I pay in advance for minutes. It isn't right that AT&T can keep all of my money paid out for unused minutes. I would understand a monthly fee for the use of their service, even if I didn't make any calls. I can't understand how it is legal to take all money paid in advance for minutes. Any unused minutes will rollover each month provided a refill is made within the 30 day window. I don't make many calls so even small increments can add up. Two times in the past five years, I forgot to refill in their 30 day window and AT&T kept over $100.00 each time. If feels like robbery to an old person like me. I know of the contract terms but it should be a monthly fee, not all my minutes.
A: File a complaint with the FCC and with the consumer protection division of the Attorney General's office in Mississippi.
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