Q: How do we return a product for a redund and cancel our payment plan? Weve made no payments and the box is still unopened
My fiancee and I were recently subjected to a presentation by Health Systems Direct, in which (against my better judgement) we agreed to a $200 down payment and payment plan for a set of pots and pans. I finally convinced her we didnt need them when they arrived and we left the box unopened. I had called the company and left a message for their 'billing' department and never got a call back. The account itself is handled through another company; Time Investment Company Inc. Upon calling them I was able to speak to a real person and asked if i could return my (unopened) purchase and cancel the transaction. They refused stating that it was past the thirty day window.
We have not made a first payment yet. How can we get out of this mess. The balance owed is $1400.00.
A: The terms of your purchase agreement should provide for any protocol for refunds. Refer to that. If you didn't receive yet the additional goods, I see no reason to be billed for them. You may have to resort to small claims court. More details are necessary to provide a professional analysis of your issue. The best first step is an Initial Consultation with an Attorney. You can read more about me, my credentials, awards, honors, testimonials, and media appearances/ publications on my law practice website. I practice law in CA, NY, MA, and DC in the following areas of law: Business & Contracts, Criminal Defense, Divorce & Child Custody, and Education Law. This answer does not constitute legal advice; make any predictions, guarantees, or warranties; or create any Attorney-Client relationship.
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