Q: Can my extended warranty be used without my permision to fix problem that was the sellers responsbility to fix
As part of my contract the Manteca car dealership was supposed to fix a noise which turned out to be the differential. The ford dealership where I bought my 2012 BMW ordered a differential from a Modesto BMW dealership and had them install it. After a month delay, I finally got my car back with the new differential. I drove the car for about a week and discovered the new differential leaked. I went back to the Ford to tell them about the leak and they made an appointment with BMW. I took the car to BMW to be fixed. I had a feeling that Ford might of used my extended warranty without my permission because of the ease in which they were willing to have the car fixed. Prior to this they hasseled me over other things that needed to be fixed. I asked the service manager at BMW if this work was done under warranty and it turns out that it was.
The car is fixed but I paid almost $4000 for 24mth warranty not Ford. The repair cost was around $3700. What can be done?
A: You can try calling the Ford dealership and speaking to the owner. Tell him you should have that $3,700 for the repair restored to your warranty. If he denies your request you can always take him to small claims court. They should also have fixed the leak.
A: It's is unclear that anything wrong has occurred. This appears to be the purpose of the warranty. I am not certain that Ford needs your permission to repair the car under warranty, beyond you bringing the car to them to repair while it is under warranty. That seems like permission. You still have your warranty that cost $4k. Ford did not use up $3.7k of it. If another warranty issue arises, the car should still be repaired unless there is a maximum dollar value to the warranty.
Gerald Barry Dorfman agrees with this answer
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