El Sobrante, CA asked in Consumer Law and Lemon Law for California

Q: How do I get Apple to honor their warranty on a $4K 2018 MacBook Pro with extreme heating and component failure issues?

I've had the unit for five months. Reported the problem the first week. I was cut by screen shards from an exploding screen. Apple said they will repair the defective components but not the screen, citing "Accidental Damage" which it's not. The screen failure in the lower left corner is from heat fatigue. The screen failure is at a point where the fans exhaust heat and becomes too hot to touch. The unit gets too hot to handle, Apple has acknowledged this. It's appears to me to be a safety concern as well. I have a $4,000.00 device I can not use and Apple will not repair it in it's entirety. I'm concerned about the heat related damage I can not see, "Cooked" internal parts. I don't believe I should have to pay an additional $900.00 for repairs for issues beyond my control. I want a new unit or my money back. Thank you for any advice.

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2 Lawyer Answers

William John Light

Answered
  • Riverside, CA
  • Licensed in California

A: Sounds like Small Claims for breach of contract and breach warranty of fitness and breach of warranty of merchantability.

1 user found this answer helpful

William John Light

Answered
  • Riverside, CA
  • Licensed in California

A: PS you may need expert testimony from a computer repair shop that the damage is related to overheating and not "Accidental Damage" as attributed by Apple. In Small Claims, this testimony can be submitted by an Affidavit, or in person from the expert. An attorney can help you gather the evidence, prepare the documents, file them with the court and get the defendant served, for a fee.

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