Q: I had my furnace replaced in Feb of 2019. It was never installed properly, I'm now getting the run-around, what to do?
My husband knew something wasn't right with the install, we had them come over several times as our humidity was was out of control. Every time a tech came over, they insisted that all we needed was to spend thousands more to get a whole home dehumidifier. One time they were at my home inspecting for 4 hours, the tech not only tried to up sell a dehumidifier but also a new AC unit, and he and the manager on the phone just made my husband feel like he was an idiot. July, he found that our AC unit had been leaking water into the furnace. Called the same company. A different tech came over, he was shocked at the poor installation, telling my husband that the installer never set the fan to the proper setting, which not only caused the humidity to go up in the house but was now causing my AC unit to over work, freeze and drain into the brand new furnace. Water marks were obvious, we took photos. We have now been given the run-around for 4 weeks.
A: If there is a warranty, make a claim. You can also do a small claims case for the damages.
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