Q: Can I get a new claim representative if the one I have is being difficult to work with
You could ask for one if there is something very acrimonious in the chemistry in your working relationship. But for the most part, the role of a claim rep is adversarial to the claimant. The claim rep is not there to be a mentor or friend. Claim reps are highly intelligent, analytical, and well-trained.
If they were not bright, they would not be placed in the position of being goalkeepers for multi-million dollar policies. They are going to ask questions and request information. They are going to challenge your claim.
Short of having a law degree, I've met many who would hold their own in a courtroom against attorneys in defending a claim. The replacement you hope for could be just as serious in defending the claim. That's their job. Good luck
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